The Reports section of the Merchant Console allows you to view a wide range of reports and statistics related to the transactions processed through the gateway under your account. You can choose from one of the pre-made reports, or create your own custom report to retrieve only the report data that you need.
The selection of pre-made credit card reports are divided into three categories: Errors, Declines, and Sales. You can view each of these reports ordered by Date, Source, Reason (not applicable for Sales), User or Card Type (Sales only). The following reports are included:
An error received during a transactions usually indicates that there was something wrong with the transaction itself, but not necessarily with the credit card or e-check. The most common errors are an invalid card number (not 13-16 digits long), or invalid amount ($0.00).
A decline occurs when the credit card or e-check is declined by the processor. The most common reason for a Card Decline, is that the card is over its credit limit or is no longer in good standing. While transactions resulting in errors can be corrected and re-run, most declines cannot be so easily remedied.
The Credit Card Transaction Summary, located at the top of the page, displays a visual report of all of your credit card activity in the last year. This report outlines your total credit card sales amount in dollars as well as the number of sales, errors, voids and credits processed in the past 12 months.
To view the details for a specific month, click the month you wish to review on the Monthly Activity Summary chart located under the bar graph table. You can go into even further detail by selecting a day from the month and the system will break the day down into hours.
The pre-made check reports provided are similar to the pre-made credit card reports. The following reports are provided:
The returned check reports will display all information regarding checks that have been returned from the customer's bank due to insufficient funds or a bad routing number, or any other number of reasons. To see why these checks have been returned, use the “Returns by Reason” report. See above for details about the difference between errors and declines.
The Check Transaction Summary, located at the top of the check reports list, displays a visual report of all of your check activity in the last year. This report outlines your total check sales amount in dollars as well as the number of sales, errors, declines, returns and credits processed in the past 12 months.
To view the details for a specific month, click the month you wish to review on the Monthly Activity Summary chart located under the bar graph table. You can go into even further detail by selecting a day from the month and the system will break the day down into hours.
There are a collection of pre-made customer reports available to help you track customer billing information and the status of customer's payment method expiration dates. The following pre-made reports are included:
For more information, please visit the Pre-Made Customer Reports page.
Use the Custom Reports tool to create unique reports based on the information that will be the most useful to you.
Click on the “Create Report” button and follow these four simple steps:
When creating a filter on the transaction date field, you can use smart dates in addition to the traditional mm/dd/yy format. Some examples of smart dates are:
All of these dates are calculated when the report is run - not when it is created - so that you can create reports such as 'Sales in the last 2 weeks' that will include transactions from the two weeks prior to when you run the report.
Using the Add and Remove buttons, move all of the fields you would like to include in your report to the box on the right hand side of the screen. All of the fields available for data entry are available for your custom report.
Available Fields:
Once you have decided which fields to display, you can then select the order in which you would like them to appear in your report. Make sure that the fields you select to sort by in this step are represented in the Select Fields section above. Attempting to sort your report by a field you have not chosen to display may result in a system error.
Choose a title for your report. We recommend using a title that signifies the content of the report so that when you want to run it again, you will be able to easily remember which custom report is which.
Reports will automatically display results as specified for the past thirty days. To view an earlier time period, click on the calendar icon next to the date and select the time period you would like to view.
Each of the reports can easily be printed, emailed or exported for your records.